Advocate Supervisor
Location: CASA, Kingsland, TX 78639
Employment Type: Full time
Reports to: Program Director
Develops, manages and coaches: Volunteer Advocates
FLSA: Exempt
You can make a difference at CASA every single day. You will be part of a team of caring and committed individuals that work to guide, support and direct volunteers to advocate on the behalf of children and youth in a consistent and caring manner. In this role you are able to provide encouragement, communication and training to volunteers that prepares them for the challenges faced by foster children with the court system, medical and educational systems. You will work collaboratively with the team to engage and educate volunteers to ensure they are trained and prepared to advocate for children.
You will perform outreach and follow-up, plus be part of retention efforts that provide for stable and understanding volunteers for the children’s cases.
Skills needed:
- The ability to perform all Advocate Supervisor functions that include attending court hearings, staffings and documenting judicial referrals and outcomes.
- Assisting the volunteer in assessing parents and extended family in caring for and protecting the child.
- Providing volunteers with resources while communicating on a continual basis to check-in and assist in any area needed.
- Must be able to work effectively with attorneys, foster parents, families, caseworkers and other child welfare and community partners.
RESPONSIBILITES INCLUDE:
- Monitors and updates case files according to CASA standards.
- Assist in creating a safe place for the volunteer to meet with the child, their caretakers and the professionals in their case.
- Provides recognition of the volunteer’s efforts as warranted while encouraging the volunteer to accept additional cases once their initial case has closed program wide to build retention.
- Trains volunteers on writing concise and informative court reports.
- Helps volunteers establish boundaries so they can function effectively in their role.
- Ensures information regarding each case is entered in Optima in a timely manner according to CASA guidelines and that confidentiality is maintained for each case.
- Participates in training to meet annual goal.
- Helps implement the Advocate Retention plan to enhance the advocate experience and retention.
- Plans and coordinates CASA events that are for advocates and the children we serve and maintains a calendar of advocate events.
- Coordinates and supervises outside volunteer community partners with various events and activities.
- 12 hours of annual training required
Qualifications:
- Two or more years of experience in a private or public agency, in human services, providing services to children and their families.
- Bachelor’s degree from an accredited institution of higher learning in Social Work, Social Welfare, Social Services, Psychology, Sociology, Education, Criminal Justice or Law Enforcement.
- Exceptional communication skills with the ability to convey information verbally and in writing.
- Strong understanding of cultural sensitivity along with the ability to build rapport with a diverse workforce and client base.
- Excellent organizational and planning skills with the ability to meet deadlines while remaining flexible.
- Experience working with different stakeholders at one time to arrive at a satisfactory outcome for the child.
- The ability to offer compassionate and caring customer service to internal/external customers,
- Ability to plan programmatic events and activities and engage advocates to increase retention of advocates.
- Proficient in using Microsoft Suite and a database software for capturing case information
Physical Requirements:
- Able to sit or stand for long amounts of time
- Intermittent physical activities including bending over, reaching, sitting and walking during working hours.
Directions to apply for this position:
Please send email with resume and cover letter to info@HIGHLANDLAKESCASA.COM.
NO PHONE CALLS.
